How can we help you? We provide product support for our software and monitoring solutions as well as support for your network and system monitoring requirements – delivered by people with in-depth experience.
Welcome to our support and help pages. Here you will find some information about Cacti and supporting applications.
If you have a support request for one of our products or require services for 3rd party plugins, feel free to use our contact form for your request.
Frequently Asked Questions
Can I get a trial license for CereusReporting ?
Yes, trial licenses can be requested using the contact form
I need help with the installation. Do I need to purchase support ?
I get a ``CSRF check failed.`` what do I need to do ?
Can I get support for 3rd party plugins ?
Yes. Please use the contact form to ask for specific help
My graphing stopped working after a mysql crash/full disk space
During a mysql crash caused by full disk systems, most likely the poller_output table got corrupted.
Using the following command will show an error for this table:
mysqlcheck -p --auto-repair --databases cacti
cacti.poller_command OK cacti.poller_item OK cacti.poller_output Error : Can't find file: 'poller_output' (errno: 2) status : Operation failed cacti.poller_output_rt OK cacti.poller_reindex OK cacti.poller_time OK cacti.rra OK
You can fix this, by dropping the poller_output table and re-creating it with the following SQL syntax:
DROP TABLE poller_output; CREATE TABLE poller_output ( local_data_id mediumint(8) unsigned NOT NULL default '0', rrd_name varchar(19) NOT NULL default '', time datetime NOT NULL default '0000-00-00 00:00:00', output text NOT NULL, PRIMARY KEY (local_data_id,rrd_name,time) /*!50060 USING BTREE */ ) ENGINE=MyISAM;
This should get your poller and Cacti graphing to start working again.