Call us Today +49 (0)7543 609337-0
Login

Register - Lost your password?

How can we help you? We provide product support for our software and monitoring solutions as well as support for your network and system monitoring requirements – delivered by people with in-depth experience.

Welcome to our support and help pages. Here you will find some information about Cacti and supporting applications.

If you have a support request for one of our products or require services for 3rd party plugins, feel free to use our contact form for your request.

You will have to purchase a support option before being able to open a ticket. Click here for details.

Contact Support

Phone Support:
+49 (0)7543 609337-0

Frequently Asked Questions

Can I get a trial license for CereusReporting ?

Yes, trial licenses can be requested using the contact form

I need help with the installation. Do I need to purchase support ?

Installation support is free for all versions of CereusReporting.  Simply use the contact-form and provide some issue description as well as the output of the “Debug Info” page. You can also open a ticket at the support page at https://servicedesk.urban-software.com/

I get a ``CSRF check failed.`` what do I need to do ?
Most Cacti plugins get this CSFR issue. ( http://forums.cacti.net/viewtopic.php?f=14&t=31374&start=720 )
In
/include/csrf/csrf_magic.php  ( or wherever this file is )
put
$GLOBALS[‘csrf’][‘defer’] = true;
 
Can I get support for 3rd party plugins ?

Yes. Please use the contact form to ask for specific help

My graphing stopped working after a mysql crash/full disk space

During a mysql crash caused by full disk systems, most likely the poller_output table got corrupted.

Using the following command will show an error for this table:

mysqlcheck -p --auto-repair --databases cacti
cacti.poller_command                               OK
cacti.poller_item                                  OK
cacti.poller_output
Error    : Can't find file: 'poller_output' (errno: 2)
status   : Operation failed
cacti.poller_output_rt                             OK
cacti.poller_reindex                               OK
cacti.poller_time                                  OK
cacti.rra                                          OK

You can fix this, by dropping the poller_output table and re-creating it with the following SQL syntax:

DROP TABLE poller_output;
CREATE TABLE poller_output (
  local_data_id mediumint(8) unsigned NOT NULL default '0',
  rrd_name varchar(19) NOT NULL default '',
  time datetime NOT NULL default '0000-00-00 00:00:00',
  output text NOT NULL,
  PRIMARY KEY (local_data_id,rrd_name,time) /*!50060 USING BTREE */
) ENGINE=MyISAM;

This should get your poller and Cacti graphing to start working again.

By continuing to use the site, you agree to the use of cookies. more information

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.

Close